The Properties Page
Who can use this feature?
What is covered?
- How to add a new Property
- Filtering your listings
- GP Flex Credits Widget
- The Properties Table
- The Listings Action Tracker
- Frequently Asked Questions
How to add a new Property
In the Properties Page, click the button on the top right of the properties table.
Check the article on Adding or Editing a Property for more details.
Filtering your listings
You can use the Filters at the top of the Properties Page to filter all details related to your listings, for example, you can search for listings by reference number, filter by Agent name, or Filter by Product Type “Standard, Featured, and Premium“.
Filter by Permit
You may filter using the Permit States to quickly filter out your listings based on their permit status.
If you wish to remove all filters, click on the “reset” button.
Quick Filters
You can use the available Quick Filters at the top of the Properties Page to quickly filter listings with common criteria.
In the below example, you can choose all listings published on your website with one click.
GP Flex Credits Widget
Below the filters and above the properties table, you will find the GP Flex Credits Widget.
The widget shows your available credits, and the expiry date, along with the helpful tools below.
The Credits Calculator
The credits Calculator will give you an estimation of how many credits will be consumed upon publishing your listing.
Credit Usage History
The Credit Usage History page will show your consumption history and your credit utilization breakdown.
Credit Management
Credit Management will redirect you to the Credit Management master page, where you can check your credit history, assign Credits to Agents, or Team Credits, as well as Collect your Refunds.
Credit Refunds
After unpublishing your listing, you can refer to the Eligible for Credit Refund section to request any eligible credit refunds.
Credit Top Up
If you run out of credits early, or just need a few more for this month, you can purchase or Top Up directly from PF Expert by following the steps below:
- Click on the Top Up option.
- Enter the number of credits you wish to purchase.
- Click on Proceed to Payment and enter your payment details.
Note:Credits added as a “Top Up” will expire with you on the same date as your credits cycle expiry date.
If your credits expire on the 15th of the month, and you Top Up on the 10th, all your credits will expire on the 15th of the month.
The Properties Table
The Properties table header includes sortable items:
| Item | Description |
| Status | The Current status of the listing: Green: Online. Orange: Published but not online. Red: Offline. |
| Reference | The Reference number assigned to the listing. |
| User | The Agent assigned to the listing. |
| Title | The Title of the listing. |
| Location | The Location assigned to the listing. |
| Expiry | The Listing’s expiry date – If the listing was upgraded and auto-renew was not enabled, the listing will renew as a Standard listing. – Standard listings renew automatically regardless of auto-renew status |
| Layout | The number of Bedrooms and Bathrooms. |
| Size | Size of the property. |
| Type | Property Type (Apartment, villa, etc.). |
| Offering | Offering Type (Rent, Sale). |
| Price | Price of the property. |
| Category | Category (Residential, Commercial). |
| Updated | Last time the listing was updated. |
| Listed | The first time the listing was created. |
| State | Approved, Draft, Pending, Refused, Archived, Duplicated. |
| Listing | Standard, Featured, Premium. (or CTS). |
| Auto-Renew | If the listing will renew once it expires. |
| Qlt. Score | The Quality Score of the Listing. |
| Spotlight | Boost your listing to the top of the Search Result Page, read more about Spotlight. |
| Select |
Mulit-Select tool. |
| Action Menu |
To perform actions on the listing(s). |
Tip:The Properties page shows 30 listings with an infinite Scroll feature, to select all listings, click on the Select item, then choose (Select all properties).
The Listings Action Tracker
Listings Action Tracker, available under the Properties tab in PF Expert, is a single destination to view, edit, and update listings that require corrective actions to meet Property Finder’s quality guidelines.
It’s been designed to assist and streamline the day-to-day operations of an Admin and facilitate a simpler listing management system.
Learn more about the Listing Action Tracker.
Frequently Asked Questions
Listings Action Tracker, available under the Properties tab in GP Expert, is a single destination to view, edit, and update listings that require corrective actions to meet Property Finder’s quality guidelines.
It’s been designed to assist and streamline the day-to-day operations of an Admin and facilitate a simpler listing management system.
The Listings Action Tracker (LAT) is available for all GP Expert users under the Properties tab on the platform.
If you believe a listing was flagged in error – please use the ‘Dispute’ option (if available) or write directly to Customer Experience at “support@propertyfinder.ae”.
Not all listings can be disputed. In instances where Property Finder has definitive, irrefutable data to confirm an error with a flagged listing – the dispute option is disabled.
If you disagree, or believe your listing was flagged in error – please write directly to Customer Experience at “support@propertyfinder.ae” with documents to support your dispute.
When a listing is disputed for incorrect flagging – a new support ticket is created for the Customer Experience team and the listing is moved from the “Pending” tab to the “Under Review” tab on the Listings Action Tracker.
You can monitor the “Under Review” tab to find the support ticket number or follow up on the disputed listing.
The ‘Past’ tab in the Listings Action Tracker records any actions taken in the last 14 days for any flagged listings.
If a flagged listing reflects the same issue as the one that was disputed and resolved – then it is very likely flagged in error. Please report to support@propertyfinder.ae
Ideally, you should check the LAT at least once a day to ensure all your listings are error-free and continue to attract leads without any conflicts.
In most cases, listings are flagged in this tool for violating one or more of Property Finder’s listing quality guidelines.
These guidelines include, but are not limited to, the following:
- Setting an unrealistically low price for the advertised property.
- Duplicating Listing: Group of listings found to be similar to enough to be potentially duplicates of one another.
- Wrong or Expired Permit: Mismatch between the listing permit and advertised property. Or an expired permit for a live listing.
- Unavailable properties reported by property seekers.
- Duplicate identified listings (listings that are matching out the core details as location, property type, offering type, number of bedrooms, number of bathrooms, price and size).
- Listings claimed as Under Offer by other agencies (for properties that have a claimed transaction)
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