What is a SuperAgent?
Who can use this feature?
A SuperAgent is an agent that provides the best possible information with the most up-to-date listings in the market, all while ensuring to respond to home seeker inquiries faster than the rest.
What is covered?
- Benefits of being a SuperAgent
- How SuperAgent Works
- SuperAgent Criteria and Eligibility
- Transactions Eligibility
- Average Rating
- Where does the SuperAgent tag show
- Frequently Asked Questions
Benefits of being a SuperAgent
Being a SuperAgent means that you take pride in what you do, and
Your Listings get a ranking boost and appear higher on the search result page- Your listings earn a SuperAgent badge
- Your profile page shows that you are a SuperAgent
- Agents with a SuperAgent badge get a higher position on the “Find Agent” page
- Property seekers can sort the search result with SuperAgent to give you more visibility
How SuperAgent Works
The process is 100% automated and requires no human interaction.
Every day our Agent Data Assistant (ADA) analyzes each individual agent’s unique data of the last 60-day cycle.
ADA processes the information and rewards the best real estate agents with a SuperAgent status and tag on the first of each month.
The SuperAgent tag stays with the awarded agents until the end of the month or for as long as the agent’s performance meets the requirements across all factors.
SuperAgent Criteria and Eligibility
Property Finder takes into account the following criteria:
| Your Profile Must Be Verified | |
| High Listings Quality: SuperAgents must provide high quality listings with an overall quality score of minimum 85%. | |
| Online Listings: The total number of your online listings should be between 5-80 listings. | |
| Non-Compliant Listings: SuperAgent should avoid having non-compliant listings online. (Sold or Rented listings, inaccurate price, etc.) | |
| Response Rate: Your Overall Response Rate should be 80% or higher in the last 60 days. | |
| WhatsApp Average Response Time: The average response time should be under 2 hours in the last 60 days. | |
| Total Number Of Leads: You must have generated at least 10 leads in the last 60 days. | |
| Transactions: You must have at least 1 submitted transaction in the last 90 days | |
| Average Rating: Average rating 4.0 based on at least 2 ratings received since 1st January 2024. If you do not have 2 ratings then this eligibility criteria does not apply |
Transactions Eligibility
Starting 1st May 2024, we will add new eligibility criteria, the agent must have at least 1 submitted transaction in the last 90 days.
For example, to get the SuperAgent badge on the first of May, you should have a successful transaction claimed in the last 90 days. (the transaction must be approved by our verification team)
Note: Only the Short-term Rental agents are excluded from this change.
Average Rating
Effective 1st July 2024, a minimum average rating of 4.0 based on at least two ratings received since January 1, 2024.
Note: Average rating 4.0 based on at least 2 ratings received since 1st January 2024. If you do not have 2 ratings then this eligibility criteria does not apply.
Learn more about how property seekers rate agents
Where does the SuperAgent tag show
Once you become a SuperAgent, the tag will appear on all of your listings.
Search Result Page
Listing Details Page
Find Agent Page
Agent Profile Page
Frequently Asked Questions
Yes, you can lose the SuperAgent tag at any time if one of the below is true:
- Lost Agent Verification
- While you are a SuperAgent and one of your properties gets reported for being unavailable (or inaccurate, etc..) therefore, the SuperAgent status will be lost within 24 hours of the listing being removed
- At the end of the month if an agent is no longer meeting SuperAgent requirements they will lose their SuperAgent status. (drop in response rate, drop in response time, decrease in quality score, etc..)
Yes, if you lost your SuperAgent tag because your agent profile got unverified, once you get re-verified, the SuperAgent tag will be reinstated.
Note: After the profile is verified, make sure you contact the PF Support team for them to escalate the request to re-instate the SuperAgent tag
If you lost your SuperAgent tag because you had a non-compliant (reported) listing, you can regain your status after you prove that the report was incorrect. (such as providing a document proving that the report was incorrect).
The SuperAgent tag is awarded on the first of each month.
The SuperAgent criteria review happens on the 1st of each month, if you met all the requirements already, you should expect to receive the SuperAgent tag on the first of the upcoming month.
You will receive an email on the 1st of the month congratulating you on becoming a SuperAgent.
If you lose your SuperAgent status at any time, you will receive an email as well.
Yes, you will receive a notification and you can see where you can improve in the SuperAgent Insights dashboard.
The New Eligibility Criteria (effective March 31, 2024) mandates an agent to have at least 1 transaction submitted to Property Finder in the last 90 days to maintain or be eligible for SuperAgent status for the next 90 days.
If you do not have any transaction submitted for 90 days, you will lose your SuperAgent status on the monthly SuperAgent evaluation cycle
You gain your SuperAgent eligibility for the next 90 days from the day after you have submitted a transaction (and the transaction is approved by our verification team). Every time you submit a transaction, you gain this particular SuperAgent eligibility for the next 90 days from the date of submission and approval of the transaction.
To submit a transaction, you need to upload the documents required to verify the authenticity of claim by our CX team. This typically includes a ‘Proof of Transaction’ (such as MOU, Form F, Ejari, Tenancy Agreement) and ‘Proof of Ownership’ (such as Title Deed, Oqood, SPA, Utility Bill). Once your claim is approved, it will reflect on your SuperAgent dashboard.
There are 3 ways you can submit a transaction for review and approval by our CX team:
- PF Expert > SuperAgent Dashboard > Transaction Widget > Claim Transaction
- PF Expert > Properties > Drop-down menu of chosen listing > claim Transaction
- PF Expert > Properties > Unpublish chosen listing > Claim Transaction alternative.
Learn more about Claiming a Transaction.
You need at least 1 transaction to be submitted to maintain or continue being eligible for SuperAgent.
Submitting more than 1 transaction will improve your Agent Score, which means that you will appear higher on the search results page and get more leads.
We want to ensure that SuperAgents are able to close transactions regularly, ensuring that they are the best agents to work with.
Soon we will be surfacing your transaction history on your agent profile, allowing you to really shine within your community.
If you do not have a transaction submitted within the last 90 days, you will not be eligible for SuperAgent status in the next month. Losing your SuperAgent status will result in 20% less leads for you.
Your SuperAgent dashboard in PF Expert reminds you to submit a transaction within a 90 days period.
Unfortunately, we do not offer a grace period at this time
However, As an exception for the first month after launch to reinstate SuperAgent status throughout May if a transaction is claimed.
If no transaction is submitted for at least 90 days – then your SuperAgent status will be lost.
Your cut-off date to submit a transaction is calculated from the last day you successfully submitted a transaction [i.e reviewed and approved by our CX team].
Agents who have listings primarily in short-term rental and primary markets are excluded from transactions required for SuperAgent eligibility.
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